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Information
The following parameters are defined and agreed upon for a service level agreement:
Contact person
Reachability
Reaction time
Processing time
Scope
Billing practices
Contract period
(SLA)
Service Level Agreement
We accompany you individually throughout the process of Business Intelligence Introduction. With the release of applications and training for users, AdHoc analytics and reports evolved into a strategic tool in the enterprise, starting a lifecycle that relies on stable, end-to-end availability while constantly changing.
In order to support you optimally, we offer you a Service Level Agreement. They will be included in our Service Management Organization (SMO), which is responsible for receiving, logging and coordinating support requests.
In addition to our standard package, we also gladly offer you an individual package as part of the SLA. Contact us!
Opening hours
Business hours and holidays
Business hours:
Monday – Friday: 08:00 o’clock – 11:30 o’clock
Monday – Thursday: 12:30 o’clock – 17:00 o’clock
Holidays:
01. January 2020 WE (KW 01) – New Year’s Eve
06. January 2020 MO (KW 02) – Holy Three Kings
13. April 2020 MO (KW 16) – Easter Monday
01. May 2020 FR (KW 18) – Day of Work
21. May 2020 TH (KW 21) – Ascension of Christ
01. June 2020 MO (KW 23) – Whit Monday
11 July 2020 TH (KW 24) – Corpus Christi
15. August 2020 SA (KW 33) – National holiday
08. September 2020 TU (KW 37) – Nativity of the Virgin Mary
01. November 2020 SU (KW 44) – All Saints’ Day
08. December 2020 TU (KW 50) – Immaculate Conception
25. December 2020 FR (KW 52) – Christmas
26. December 2020 SA (KW 52) – Stephans Day
Inquiry
Your contact person
Do you have any questions or would you like further information? I will be happy to help you personally.
You have a request and wish an individual consultation? Then please do not hesitate to make an appointment.
Wolfgang Praschnig