Support

Our support team is at your disposal for any questions you may have.

support@ppmc-analytics.com

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Support assistance

With the help of our documents, you can send us the support request even easier and better with the right information. When we get this information from you, we can solve the problem faster and more efficiently and support you.

Information

The following parameters are defined and agreed upon for a service level agreement:

Contact person

Reachability

Reaction time

Processing time

Scope

Billing practices

Contract period

(SLA)

Service Level Agreement

We accompany you individually throughout the process of Business Intelligence Introduction. With the release of applications and training for users, AdHoc analytics and reports evolved into a strategic tool in the enterprise, starting a lifecycle that relies on stable, end-to-end availability while constantly changing.

In order to support you optimally, we offer you a Service Level Agreement. They will be included in our Service Management Organization (SMO), which is responsible for receiving, logging and coordinating support requests.

In addition to our standard package, we also gladly offer you an individual package as part of the SLA. Contact us!

Opening hours

Business hours and holidays

Business hours:

Monday – Friday: 08:00 o’clock – 11:30 o’clock

Monday – Thursday: 12:30 o’clock – 17:00 o’clock

 

Holidays:

 

01. January 2020                          WE (KW 01) – New Year’s Eve

06. January 2020                         MO (KW 02) – Holy Three Kings

13. April 2020                          MO (KW 16) – Easter Monday

01. May 2020                                 FR (KW 18) – Day of Work

21. May 2020                                 TH (KW 21) – Ascension of Christ

01. June 2020                                MO (KW 23) – Whit Monday

11 July 2020                                 TH (KW 24) – Corpus Christi

15. August 2020                           SA (KW 33) – National holiday

08. September 2020                    TU (KW 37) – Nativity of the Virgin Mary

01. November 2020                     SU (KW 44) – All Saints’ Day

08. December 2020                     TU (KW 50) – Immaculate Conception

25. December 2020                     FR (KW 52) – Christmas

26. December 2020                     SA (KW 52) – Stephans Day

Inquiry

Your contact person

 

Do you have any questions or would you like further information? I will be happy to help you personally.
You have a request and wish an individual consultation? Then please do not hesitate to make an appointment.

Wolfgang Praschnig

CEO | Founder
Head of Sales & Business Consulting

+432 3882551

wolfgang.praschnig@ppmc-analytics.com