Our support team is at your disposal for any questions you may have.
Our support team is at your disposal for any questions you may have.
Our specialists offer live support for your support requests.
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We accompany you individually throughout the process of Business Intelligence Introduction. With the release of applications and training for users, AdHoc analytics and reports evolved into a strategic tool in the enterprise, starting a lifecycle that relies on stable, end-to-end availability while constantly changing.
In order to support you optimally, we offer you a Service Level Agreement. They will be included in our Service Management Organization (SMO), which is responsible for receiving, logging and coordinating support requests.
In addition to our standard package, we also gladly offer you an individual package as part of the SLA. Contact us!
Business hours:
Monday – Friday: 08:00 o’clock – 11:30 o’clock
Monday – Thursday: 12:30 o’clock – 17:00 o’clock
Holidays:
01. January 2020 WE (KW 01) – New Year’s Eve
06. January 2020 MO (KW 02) – Holy Three Kings
13. April 2020 MO (KW 16) – Easter Monday
01. May 2020 FR (KW 18) – Day of Work
21. May 2020 TH (KW 21) – Ascension of Christ
01. June 2020 MO (KW 23) – Whit Monday
11. July 2020 TH (KW 24) – Corpus Christi
15. August 2020 SA (KW 33) – National holiday
08. September 2020 TU (KW 37) – Nativity of the Virgin Mary
01. November 2020 SU (KW 44) – All Saints’ Day
08. December 2020 TU (KW 50) – Immaculate Conception
25. December 2020 FR (KW 52) – Christmas
26. December 2020 SA (KW 52) – Stephans Day